In regards to your complaint...

FunTime Chairs Inc.
1345 Peterson Rd.
Beaver Falls, PA 15010
Department of Consumer Services

To Sir or Madam:

In regards to your complaint of the "Series 5 Fit-Rite premium folding chair", we have reviewed your case very carefully. We would like to very much keep you in the FunTime Chairs family and would like to resolve any and all concerns you may have. Your complaint states that in June you purchased the Series 5 Fit-Rite premium folding chair, one of our most popular sellers with such customer pleasing features as:

Injection-Molded seat and back 7/8'' Round tube frame Single hinge bars Nest for stacking Seat is fully supported by steel frame Front and rear double riveted leg stretchers

Upon using this chair, (with its all steel, triple brace, double hinge design) you claim that it collapsed at an outdoor function, causing much embarrassment to you and your family. We then asked that you send in some sort of proof of purchase and you were kind enough to send a picture of you on the day of the incident:












We all agree that the chair in the picture is in fact the Series 5 Fit-Rite with it's commercial grade, 18-gauge steel frame, Rear Leg Strengthened with Support Crossbar and 2 U-Brace Rivets and its Double Support Crossrails for Additional Strength. Unfortunately at this time we are still in discussions as to how best to solve the situation and keep you in the FunTime Chair family. We apologize for the delay and will be in touch as quickly as possible. We appreciate your patience.